Terms of service

Terms of Service

Last updated: October 22, 2026

1. Overview

This website, silkoracurls.com ("Silkora", "we", "us"), is operated by Ouskey Digital Studio, Mjölkvägen 16 Lgh14038, 906 28 Umeå, Sweden (email: ouskeydigitalstudio.business@gmail.com). By visiting our store or purchasing from us, you agree to these Terms of Service. Nothing in these terms limits your statutory rights as a consumer under applicable law, including EU consumer protection law.

2. Eligibility and use of the store

You must be at least the age of majority in your country of residence, or have the consent of a parent or guardian, to place an order. You agree not to use the store for any unlawful purpose or to interfere with its security or operation.

3. Products and information

We try to describe and display our products as accurately as possible. Colours may vary slightly depending on your screen, and results from using heatless curlers vary by hair type, length and use. Product images are for illustration purposes. We reserve the right to correct errors in descriptions, prices or availability and to discontinue products at any time.

4. Prices and payment

Prices are shown in the currency displayed at checkout and include VAT (moms) where applicable. Shipping costs are shown at checkout before you pay. Standard Shipping costs 65 kr and is free from 449 kr. Full details are in our Shipping Policy. Parcels may ship from outside the EU, and import VAT or fees may apply depending on the shipment; for orders delivered outside the EU, local import duties and taxes may apply and are paid by the recipient. Payment is taken at checkout through our secure payment providers. We do not store your full card details.

5. Orders and contract

Your order is an offer to buy. A contract is formed when we send you a shipping confirmation. We may refuse or cancel an order, for example in case of suspected fraud, obvious pricing errors or if a product is unavailable; if payment has been taken, we will refund it in full.

6. Shipping and delivery

We do not hold stock ourselves; products ship directly from our partner suppliers' warehouses, and orders with several items may arrive in separate parcels. Orders are processed within 1–3 business days and delivery usually takes about 10–18 business days depending on the country. Full details are in our Shipping Policy. The risk of loss or damage passes to you when the goods are delivered to you or to someone you have designated.

7. Right of withdrawal, returns and refunds

You have a 14-day right of withdrawal from the day you receive your goods. To withdraw, email us within 14 days; we will send you the return address by email (it may be a supplier or return warehouse, possibly outside Sweden). Returns sent to our business address are not accepted. You pay the return shipping unless the item is faulty or incorrect. If an item's value is reduced by handling beyond what is needed to inspect it, the refund may be reduced accordingly. Full details are in our Refund Policy.

8. Faulty goods and legal guarantee

You have the statutory rights provided by applicable consumer law for goods that are faulty or not as described, including the right to complain within three years under Swedish consumer law. Please contact us by email with your order number and photos so we can help.

9. Discount codes

Discount codes are subject to the conditions stated with each offer, cannot be exchanged for cash and may not be combined unless stated otherwise.

10. Intellectual property

All content on this website, including text, images, logos and design, belongs to us or our licensors and may not be copied or used without permission.

11. Third-party services and links

Our store is hosted by Shopify and uses third-party services such as payment providers, suppliers and carriers. We are not responsible for the content of external websites linked from our store.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms excludes or limits our liability where it cannot be excluded by law, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

13. Privacy

How we handle personal data is described in our Privacy Policy.

14. Governing law and disputes

These terms are governed by Swedish law. If you are a consumer, you also benefit from any mandatory provisions of the law of your country of residence. If you have a complaint, please contact us first. You can also turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se.

15. Changes

We may update these terms from time to time. The version in force at the time of your order applies to that order.

16. Contact

Ouskey Digital Studio (Silkora), Mjölkvägen 16 Lgh14038, 906 28 Umeå, Sweden. Email: ouskeydigitalstudio.business@gmail.com